Privacy Policy
Your story
stays yours.
Confidentiality is the bedrock of therapy. This page explains, in plain language, how personal information and personal health information are handled at Pilgrim Therapy, under Ontario's PHIPA and CRPO professional standards.
The Basics
Who this applies to.
This policy applies to everyone who visits pilgrimtherapy.ca, reaches out through the contact form, or engages in therapy services with Brook Stacey, RP (CRPO #16081) at Pilgrim Therapy.
Who's responsible
Brook Stacey is the Health Information Custodian under Ontario's Personal Health Information Protection Act (PHIPA) for all client records generated through therapy services. The practice is also subject to the standards of practice set by the College of Registered Psychotherapists of Ontario (CRPO).
What counts as personal information
Anything that identifies you (name, contact details, date of birth, insurance information) and, in the therapy context, the content of sessions, intake information, assessment notes, and correspondence. This is collectively referred to below as "your information."
How Information Is Handled
Collection, use, and storage.
What's collected
At intake: basic identifiers, emergency contact, the reason you're seeking therapy, relevant history, and payment details. During ongoing therapy: clinical notes reflecting the work of each session, stored to the minimum standard required by CRPO.
Why it's collected
To provide therapy, to issue receipts, to keep records that meet regulatory requirements, and (if and only if you request it) to communicate with other care providers on your behalf.
How it's stored
Client records are stored in PHIPA-compliant, Canadian-hosted, encrypted electronic records. Any paper notes are stored in a locked location and destroyed on the schedule required by CRPO. Video sessions run on a secure, PHIPA-compliant platform; sessions are not recorded, and no transcripts are retained.
Who has access
Only your therapist has access to your clinical records. Your information is not shared with anyone (family, employer, insurer, other therapists at the practice, or anyone else) without your explicit written consent, with the narrow exceptions below.
Legal limits to confidentiality
Ontario law requires disclosure in a small number of specific situations: imminent risk of serious harm to you or another identifiable person, suspected abuse or neglect of a child, sexual abuse of a client by a regulated health professional, or a court order or subpoena. These limits are explained fully at the first session and do not change without you being told.
This Website
Cookies, analytics, and forms.
Cookies
This site uses essential cookies required for basic functionality. No third-party advertising or behavioural tracking cookies are used.
Analytics
Privacy-respecting analytics may be used to understand how the site is being used in aggregate (for example, which services pages are most visited). No personally identifying information is collected, and data is not sold or shared with advertisers.
Contact form
Information submitted through the contact form is used solely to respond to your inquiry and, if you become a client, to begin the intake process. It's not added to marketing lists and is not shared with third parties.
Email and phone
Standard email is not inherently secure. Please avoid including sensitive clinical details in emails; use the contact form or phone for anything beyond basic logistics. Phone messages are reviewed and returned by your therapist directly.
Your Rights
What you can do with your information.
Under PHIPA, you have the right to:
- Know what personal health information is held about you.
- Request access to your records.
- Request corrections to records you believe are inaccurate.
- Withdraw consent for specific uses or disclosures of your information (with some limits where care requires it).
- Make a complaint to the Information and Privacy Commissioner of Ontario if you feel your privacy has been breached.
To exercise any of these rights, contact Pilgrim Therapy at info@pilgrimtherapy.ca or (647) 394-0773. Brook Stacey, as the Health Information Custodian for the practice, oversees these requests.
Updates
When this policy changes.
This policy is reviewed annually and updated when practices change. The date at the bottom of this page reflects the most recent revision. Material changes will be communicated to active clients directly.
Last updated: April 2026.